Frequently Asked Questions
Q: HOW DO I PLACE MY ORDER?
At The Envelope Please, I strive to make shopping for stationery online as convenient as possible. At this time, you will have to call or email me with your order. I am worried about customers ordering on their own from the web site because there are so many factors in ordering i.e, layout, right invitation number, ink color, font, return address etc. I want to make sure every customer is satisfied and that the order is delivered correctly.
Q: HOW LONG WILL MY ORDER TAKE?
The short answer: email or call me at 859-608-3966!
Turn around time depends on the following factors:
• Whether a proof is involved.
• Production time based on manufacturer.
• Where the order is shipping from and to.
• Shipping method-ground or overnight. Most vendors give a time allowance of 7—14 business days for the delivery of your order.
Q: DO I GET A PROOF?
Yes, I offer FREE proofs to insure you are satisfied with font, spacing, spelling etc. Proofs can be emailed or faxed to customer.
Q: WHEN CAN I MAKE AN APPOINTMENT?
The great thing about a home based business is that I am very flexible. I can meet with customers on their schedule, whether it is during the day, evening or on the weekend.
Q: CAN I RECEIVE ENVELOPES EARLY?
Yes, there is a small fee which includes the shipping.
Q: I HAVE SELECTED A DIGITAL PHOTO CARD-HOW DO I SUBMIT THE PHOTO TO YOU?
Please send your digital file to firstname.lastname@example.org. Vendors prefer a minimum resolution of 300 dpi.
Q: WHAT FORMS OF PAYMENT ARE ACCEPTED?
Personal Checks, Visa and Master Card.
Q: CAN ORDERS BE SHIPPED TO CUSTOMER?
Yes, you can have any order shipped anywhere in the U.S.
Q: WHAT ARE THE PRICES?
You can call or email me for prices. Some companies have catalogs that I am happy to mail you with prices and products.
Q: WHAT IS THE CONTACT INFORMATION TO PLACE MY ORDER?
Call or email: The Envelope Please
Maria Roach Phone: 859-608-3966